Privacy Policy

We're not collecting your info just for kicks. Here's what we actually do with it:

• Deliver Our Services: Book your classes, schedule PT sessions, process memberships, track your progress. The basics.
• Personalize Your Training: Your health info helps our coaches create programs tailored to your body and goals. Cookie-cutter programs don't build empires.
• Keep You in the Loop: Class schedules, program updates, maintenance closures, special events. We won't spam you, but you'll know what's happening.
• Process Payments: Self-explanatory. Gotta keep the lights on and the equipment maintained.
• Improve Our Facility: Usage data helps us figure out peak times, popular classes, equipment needs. Makes everyone's experience better.
• Legal Compliance: Sometimes we're required by law to keep certain records. Can't argue with that.
• Safety & Security: Check-in data, camera footage (yeah, we've got cameras), incident reports. Keeps everyone safe.

We're not selling your data to sketchy marketing companies. Period. But there are a few situations where we share info:

Service Providers

Payment processors, email platforms, scheduling software - the tech that keeps us running. They only get what they need to do their job, and they're bound by contracts to keep it secure.

Legal Requirements

If the law says we gotta hand over info, we will. Court orders, subpoenas, regulatory requests - we're not breaking the law to protect data.

Emergency Situations

Medical emergency? We're sharing relevant health info with paramedics or hospital staff. Your life's more important than paperwork.

Business Transfers

If Krythion Empire gets acquired or merged (hey, you never know), your info might transfer to the new owners. We'd make sure they respect your privacy too.

With Your Consent

Wanna share your transformation story? Cool. But we'll always ask first before using your name, photos, or testimonials publicly.

We take security seriously - like, Olympic-level-lifting-with-proper-form seriously.

• Encryption: Your data's encrypted both in transit and at rest. Think of it as a digital lockbox.
• Secure Servers: We use reputable hosting providers with solid security protocols and regular audits.
• Access Controls: Only staff who need access to your info get it. Not everyone needs to see everything.
• Regular Updates: We keep our systems patched and updated. Old software's like rusty equipment - dangerous.
• Staff Training: Our team knows how to handle data properly. We're not leaving your info on sticky notes.
• Physical Security: Our facility has cameras, secure filing systems, and locked areas for sensitive documents.

Look, no system's 100% bulletproof. But we're doing everything reasonable to keep your data locked down tight.

It's YOUR data. Here's what you can do with it:

Access Your Information

Wanna see what we've got on file? Just ask. We'll send you a copy of your personal data within a reasonable timeframe.

Correct Your Information

Changed your email? New phone number? Health condition updated? Let us know and we'll fix it immediately.

Delete Your Information

Want out? You can request deletion of your data. We'll honor that unless we're legally required to keep certain records (like financial transactions for tax purposes).

Opt Out of Communications

Don't wanna get our emails anymore? Hit that unsubscribe button or tell us directly. We'll stop. You'll still get essential stuff like billing notifications and safety updates though.

Restrict Processing

In some cases, you can ask us to limit how we use your data. We'll work with you on that.

Data Portability

Moving to another gym? (We'd hate to see you go, but we get it.) You can request a copy of your data in a portable format.

Yeah, we use cookies. Not the protein kind - the digital tracking kind.

What We Track

Website visits, pages viewed, how long you stick around, what device you're using. Helps us understand what people actually care about on our site.

Why We Track

To improve user experience, remember your preferences, analyze traffic patterns. If everyone's bouncing off a certain page, we know something's wrong.

Your Control

Most browsers let you block or delete cookies. You can do that, but some features might not work as smoothly. Your call.

Our services are designed for adults and teens 13+. If you're under 18, we need parental consent before collecting any personal information.

We've got youth programs for combat sports and athletic development, but we always work with parents or guardians. If we discover we've accidentally collected data from a kid under 13 without proper consent, we'll delete it ASAP.

Parents - if you've got questions about what info we collect from your teen, hit us up. We're happy to walk through everything.

We don't keep your data forever. Here's the breakdown:

• Active Memberships: As long as you're training with us, we keep your current data.
• Inactive Accounts: If you cancel, we typically keep basic info for 2-3 years for legal and financial reasons (taxes, liability, etc.).
• Financial Records: 7 years, as required by Canadian tax law.
• Medical/Health Info: We retain this longer for liability protection, but it's stored securely and only accessed if needed.
• Marketing Data: If you unsubscribe, we remove you from active lists but might keep a suppression record so we don't accidentally re-add you.

After retention periods expire, we securely delete or anonymize the data. No point keeping old files hanging around.

We're based in Vancouver, BC, but some of our service providers might be located outside Canada. Your data could be processed in the United States or other countries where our tech vendors operate.

When that happens, we make sure those providers have adequate security measures and comply with applicable privacy laws. We're not shipping your data to sketchy overseas servers with zero protection.

By using our services, you acknowledge that your data might be transferred internationally as described. If that's a dealbreaker for you, let's talk about alternatives.

Things change. Technology evolves, laws get updated, and we might add new services. When we update this privacy policy, we'll let you know.

For minor changes (fixing typos, clarifying language), we'll just update the "Last Updated" date at the top of this page.

For major changes that affect how we handle your data, we'll give you proper notice - email, in-gym signage, whatever it takes. We won't pull a fast one on you.

It's worth checking back here occasionally to stay in the loop. Or don't - we'll reach out if something important changes.

Got questions? Concerns? Wanna exercise your privacy rights? We're here for it.

You can also swing by the gym in person. Front desk staff can point you to the right person for privacy-related stuff. We'll respond to your request within 30 days max, usually way faster.

If you're not satisfied with how we handle your privacy concern, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, let's talk first - we're pretty reasonable people.